Gretchen Egging

Work directly with high-profile clients to plan and implement greening and rebate initiatives at one of the largest energy efficiency companies in the United States

• Collaborate cross-functionally to project manage intensive rebate initiatives, applying strategic approach and diligent work ethic to coordinate resources, evaluate and track marketing efforts, and directly support customers, clients, contractors and technicians through support hotline
• Maintain continuous alignment of program scope with strategic business objectives, and contribute to quality services by closely following program developments and by playing active role in program documentation
• Ensure integrity and consistency of Salesforce data used to track KPI’s, developing and memorializing best practices and boosting client confidence through accurate program performance data
• As conduit between contractors, technicians, clients and customers, optimize communication between technical and non-technical stakeholders, and troubleshoot and resolve issues
• Exceed role by expertly supporting Account Managers, using creative problem-solving and prioritization skills to ensure critical timelines are met and time-sensitive rebates are realized
• Guide marketing team to develop results-driven messaging and visual branding, including e-newsletters, client presentations, case studies and more, tracking performance to inform future marketing strategies and initiatives
• Gather requirements, analyze needs, and design/update Salesforce reports to evaluate program performance

• As member of 40-person team, provide critical support to 60 contractors, 290 technicians and 365 customers to process $9M in rebates/incentives to date (14K+ rebate packets processed since launch in June 2013)
• Define and reengineer strategic incentive procurement plan, transforming rebate issuance time from 63 to 3 days by automating, systematizing and streamlining documentation process, while maintaining 100% accuracy
• Inform organization and execution of trade events for 100+ senior decision makers from 45+ HVAC contractors
• Continually update internal procedures manual and contractor manual, training new hires on best practices

Acted as sole manager for all aspects of production at full-service paper manufacturing and distributing company, including inventory management, quality improvement, safety, human resources, marketing and branding, scheduling and maintenance

• Successfully oversaw and monitored 100,000 unit inventory, maintaining a 99.98% inventory accuracy rate over 7 years
• Decreased office expenditures 15% by identifying and implementing cost-saving controls on stock/supplies and standardizing ordering procedures to maximize efficiency
• Created master schedule by analyzing production specs, establishing sequencing and setting lead-times to meet strict shipping dates, seamlessly applying sales forecasts and production requirements for up to 20 orders at once
• Served as company Safety Coordinator, conducting audits of Cal/OSHA safety processes, identifying critical gaps in existing protocol and designing and implementing new corrective strategies
• Researched, authored and implemented employee handbook, documenting all standard operating procedures
• Strengthened leadership and interpersonal skills while overseeing daily operations of 40-50 employees and all Human Resources responsibilities including payroll and employee record issues
• Initiated and took lead on overhaul of company's website, including performing all design and programming work in order to improve readability, user-friendliness, functionality and branding
• Pitched and implemented company's first digital marketing plan, launching accounts on social media platforms to maximize online presence, and created stationery system, brochures, posters, flyers and marketing kits
• Honed problem-solving skills by developing workflow improvements to increase efficiency following staff reductions
• Served as point of contact for clients and vendors, with responsibilities including troubleshooting, explaining delays, proposing alternatives and fine-tuning processes to suit complex requirements
• Increased communication, both vertically and horizontally, across the company, implementing open door policies and one-on-one meetings to effectively boost morale and maintain low employee turnover rate
• Developed strong legal and problem-solving skills while acting as point person in all contract negotiations between vendors and landlord, as well as on workers compensation claims and OSHA regulations

Played key role in planning, direction and implementation of the Puget Sound Komen Race for the Cure, gaining strong leadership capabilities and organizational skills while working effectively with a small team

• Demonstrated strong marketing skills while managing all web content updates, including e-marketing blasts, social media, and Race website, and supervising production of awards, signs, T-Shirts and event posters
• Effectively trained, managed and coordinated workflow of all Race volunteers, strengthening interpersonal capabilities and ensuring effective execution of tasks before, during and after event
• Processed donations, managed vendor payments and created sponsor invoices, showcasing accounting skills
• Wrote and presented briefings to Race Chair and Affiliate Executive Director in order to ensure event preparations were consistent with the affiliate's goals and objectives
• Developed writing skills by preparing content and layout for monthly newsletter and editing grant applications
• Assisted the Development Director in facilitating event setup logistics, including securing parking, placing advertisements, securing permits from local government and fostering relationships with sponsors
• Responsible for coordinating all sources of race revenue and programs including sponsorship, pledge program, teams program and registration