Gretchen Egging

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A highly adaptable and driven Manager, with a proven track record of streamlining operations, improving processes, and going above and beyond role to deliver exceptional results and client service

Who is Gretchen Egging?

Gretchen has a Bachelor of Arts degree in Comparative Literature, with a minor in Spanish Language & Literature from the University of Washington. She completed two study abroad programs in both France (2000) and Mexico (2005). In 2007, after visiting rural areas of the Kingdom of Cambodia, she became passionate about the beauty of poverty. This led her to getting a Teaching English as a Foreign Language (TEFL) Certification. She
hopes to visit developing nations to help heighten awareness of extreme deficits in health and sanitation around the world.

In February 2012, she summited Africa's Mount Kilimanjaro (19,341 ft). She loves graphic novels and attends San Diego Comic-Con each year. She is also an avid reader, amateur photographer and weblog designer.

Work Experience

Senior Project Coordinator

CLEAResult Consulting, Inc.

  • Period: October 2012 – Present
  • Location: Santa Ana, CA
  • Job type: Full-time
  • Reports to: Regional Field Manager

  • CLEAResult designs, markets and implements energy efficiency programs for utilities, businesses and residential energy customers.



  • Formerly Portland Energy Conversation, Inc. (PECI)
    Acquired October 2014

  • PECI was a nonprofit corporation with a 35-year history developing and implementing innovative approaches to energy and resource efficiency.

Work directly with high-profile clients to plan and implement greening and rebate initiatives at one of the largest energy efficiency companies in the United States

  • Collaborate cross-functionally to project manage intensive rebate initiatives, applying strategic approach and diligent work ethic to coordinate resources, evaluate and track marketing efforts, and directly support customers, clients, contractors and technicians through support hotline
  • Maintain continuous alignment of program scope with strategic business objectives, and contribute to quality services by closely following program developments and by playing active role in program documentation
  • Ensure integrity and consistency of Salesforce data used to track KPI’s, developing and memorializing best practices and boosting client confidence through accurate program performance data
  • As conduit between contractors, technicians, clients and customers, optimize communication between technical and non-technical stakeholders, and troubleshoot and resolve issues
  • Exceed role by expertly supporting Account Managers, using creative problem-solving and prioritization skills to ensure critical timelines are met and time-sensitive rebates are realized
  • Guide marketing team to develop results-driven messaging and visual branding, including e-newsletters, client presentations, case studies and more, tracking performance to inform future marketing strategies and initiatives
  • Gather requirements, analyze needs, and design/update Salesforce reports to evaluate program performance
KEY PROJECT: Southern California Edison HVAC Optimization Program
  • As member of 40-person team, provide critical support to 60 contractors, 290 technicians and 365 customers to process $9M in rebates/incentives to date (14K+ rebate packets processed since launch in June 2013)
  • Define and reengineer strategic incentive procurement plan, transforming rebate issuance time from 63 to 3 days by automating, systematizing and streamlining documentation process, while maintaining 100% accuracy
  • Inform organization and execution of trade events for 100+ senior decision makers from 45+ HVAC contractors
  • Continually update internal procedures manual and contractor manual, training new hires on best practices
ACCOLADES: Received top 10% rank company-wide for 2013 performance review; one of the only non-managers trusted to work directly with high-value client contacts

General Manager

Vanport Warehousing, Inc.

  • Period: July 2005 – October 2012
  • Location: Mira Loma, CA
  • Job type: Full-time
  • Reported to: President

  • Vanport Warehousing, Inc. is an independently owned and operated third-party warehousing, distribution and manufacturing company.

Acted as sole manager for all aspects of production at full-service paper manufacturing and distributing company, including inventory management, quality improvement, safety, human resources, marketing and branding, scheduling and maintenance.

  • Successfully oversaw and monitored 100,000 unit inventory, maintaining a 99.98% inventory accuracy rate over 7 years
  • Decreased office expenditures 15% by identifying and implementing cost-saving controls on stock/supplies and standardizing ordering procedures to maximize efficiency
  • Created master schedule by analyzing production specs, establishing sequencing and setting lead-times to meet strict shipping dates, seamlessly applying sales forecasts and production requirements for up to 20 orders at once
  • Served as company Safety Coordinator, conducting audits of Cal/OSHA safety processes, identifying critical gaps in existing protocol and designing and implementing new corrective strategies
  • Researched, authored and implemented employee handbook, documenting all standard operating procedures
  • Strengthened leadership and interpersonal skills while overseeing daily operations of 40-50 employees and all Human Resources responsibilities including payroll and employee record issues
  • Initiated and took lead on overhaul of company's website, including performing all design and programming work in order to improve readability, user-friendliness, functionality and branding
  • Pitched and implemented company's first digital marketing plan, launching accounts on social media platforms to maximize online presence, and created stationery system, brochures, posters, flyers and marketing kits
  • Honed problem-solving skills by developing workflow improvements to increase efficiency following staff reductions
  • Served as point of contact for clients and vendors, with responsibilities including troubleshooting, explaining delays, proposing alternatives and fine-tuning processes to suit complex requirements
  • Increased communication, both vertically and horizontally, across the company, implementing open door policies and one-on-one meetings to effectively boost morale and maintain low employee turnover rate
  • Developed strong legal and problem-solving skills while acting as point person in all contract negotiations between vendors and landlord, as well as on workers compensation claims and OSHA regulations
Accolades: Recruited to manage CA location based on superior performance as company's Inventory Controller in 2000-01.

Project Coordinator

Susan G. Komen for the Cure

  • Period: December 2004 – July 2005
  • Location: Seattle, WA
  • Job type: Full-time
  • Reported to: Race Chair

  • Susan G. Komen for the Cure is the world's largest grassroots network of breast cancer survivors and activists fighting to save lives, empower people, ensure quality care for all and energize science to find the cures. Their Race for the Cure is the world's largest fundraising event for breast cancer.

Played key role in planning, direction and implementation of the Puget Sound Komen Race for the Cure, gaining strong leadership capabilities and organizational skills while working effectively with a small team.

  • Demonstrated strong marketing skills while managing all web content updates, including e-marketing blasts, social media, and Race website, and supervising production of awards, signs, T-Shirts and event posters
  • Effectively trained, managed and coordinated workflow of all Race volunteers, strengthening interpersonal capabilities and ensuring effective execution of tasks before, during and after event
  • Processed donations, managed vendor payments and created sponsor invoices, showcasing accounting skills
  • Wrote and presented briefings to Race Chair and Affiliate Executive Director in order to ensure event preparations were consistent with the affiliate's goals and objectives
  • Developed writing skills by preparing content and layout for monthly newsletter and editing grant applications
  • Assisted the Development Director in facilitating event setup logistics, including securing parking, placing advertisements, securing permits from local government and fostering relationships with sponsors
  • Responsible for coordinating all sources of race revenue and programs including sponsorship, pledge program, teams program and registration
Accolades: Promoted from intern to full-time employee after exhibiting strong leadership and post-event skills.

Board of Directors, Member & Secretary

Home Alive - 501(c)(3) (defunct)

  • Period: March 2004 – July 2005
  • Location: Seattle, WA
  • Job type: Volunteer
  • Reported to: President of the Board of Directors

  • Home Alive was a non-profit organization offering self-defense classes and public education in hopes to reduce and prevent violence.

Board Member and Secretary for a woman's self-defense collaborative. Custodian of all records and documents, acted as secretary at Board of Directors meetings, and kept the minutes of all such meetings.

  • Kept complete and accurate record of the proceedings of the Board of Directors according to strict bylaws
  • Responsible for the organization's official correspondence
  • Assisted in the effective governance of the organization
  • Co-facilitated the first annual Silent Auction, which raised annual profits by 500%
  • Maintained a strong understanding of the organization's administrative regulations and upheld a strong familiarity with the organization's history, current and past activities and programs, successes, and failures
  • Assisted in website overhaul and development
  • Demonstrated exceptional communication skills to effectively interact with fellow Directors, donors and investors
  • Displayed attention to detail, high level of confidentiality and the ability to exercise initiative, flexibility, tact, and independent judgment

Volunteer Coordinator

Home Alive - 501(c)(3) (defunct)

  • Period: May 2002 – July 2005
  • Location: Seattle, WA
  • Job type: Volunteer
  • Reported to: President of the Board of Directors

Planned, organized and oversaw volunteer development by marketing, recruiting, training, placement, and tracking the Volunteer Program. Supervised and supported staff, interns, and volunteers for various service projects that addressed specific program and community needs.

  • Planned and implemented strategies to recruit, retain, and recognize volunteers
  • Maintained an accurate database of volunteers and records of participation and assignments
  • Developed, monitored and responded to budget, financial and performance measurement information
  • Made presentations to individuals, organizations and the general public to provide information and promote the volunteer program
  • Exercised diplomacy, tact and respect with diverse populations

Visual Sales Associate, Adult & Baby

The Gap, Inc.

  • Period: November 2002 – March 2003
  • Location: Seattle, WA
  • Job type: Seasonal
  • Reported to: Associate Manager

  • The Gap, Inc. is an American clothing and accessories retailer. It's the largest specialty apparel company in the U.S.

Responsible for interacting with customers and employees to create a positive, friendly environment. Learned about company sales and customer service practices, then demonstrated the application and mastery of sales and leadership concepts. Represented the brand, operated in a professional manner, engaged customers, maintained store standards and supported a positive team atmosphere.

  • Provided exceptional customer service by maintaining solid product knowledge and creating a friendly atmosphere
  • Influenced customer buying decisions, by communicating information about the quality, value and style of merchandise
  • Aware of customer activity and responded with a sense of urgency, prioritizing assisting customers over other tasks, while providing the appropriate level of service
  • Responsible for ensuring the showroom aesthetic is consistent with design philosophies
  • Assisted in maintaining the store's product presentation and visual objectives to company standards and floorset direction
  • Assisted in loss prevention; maintained awareness of and followed Company policy and procedures related to loss prevention and safety
  • Completed floor replenishments as needed to ensure customer satisfaction and size availability

Inventory Controller

Vanport Warehousing, Inc.

  • Period: June 2000 – August 2001
  • Location: Vancouver, WA
  • Job type: Part-time
  • Reported to: General Manager

Oversaw all operations related to the stock of materials and finished goods; including loading and unloading of inventory, circulation of inventory in the company, labeling, packaging, and storing inventory; record keeping, and preventing inventory theft and fraud.

  • Maintained stock levels with 100% accuracy
  • Maintained quantity of supplies and monitored shelf life of particular items based on receipts/invoices for submission to the accounting head
  • Verified and checked discrepancies on stock quantities, packaging, quality and pricing
  • Classified, reviewed and inputted data in the computer terminal according to prices, manufacturers name, part number/model number and stock number of materials

Education

University of Washington

Seattle, WA – May 2005

Bachelor of Arts: Comparative Literature & Cinema Studies
Minor: Spanish Language & Literatures
Academic Honors: Dean's List
International Studies Program: Oaxaca, Mexico
Key Classes: Art & Design Approaches, Fluency in
Information Technology, Business & Technical Writing

Duke University

Durham, NC – January 2015

Certificate: Business Communication

i-to-i at Loyola Marymount University

Los Angeles, CA – August 2007

Certificate: Teaching English as a Foreign Language (TEFL)

Skills & Knowledge

General Skills

Mac & PC Platforms

Good

MS Office Suite

Good

Spanish / French

Conversant

Wordpress

Good
Graphic & Coding Skills

Adobe Photoshop

Excellent

Adobe Lightroom

Good

Adobe Illustrator

Good

XHTML / CSS / PHP

Good